Plight of Those Who We Expect to Serve Citizens

The problem is basic. We receive public services. But they are excruciatingly poor, ineffective, incomplete and worse unaccountable.

Everywhere really...

It is mostly due to lack of:

1. "Will" to review the quality of processes used in offering services and acting on improving those in an organized manner.
2. Finding easy and decentralized way to execute those processes.
3. Making sure there are decentralized ways of funding execution of those services.
4. Providing powers to locally resolve issues arise out of services offered.
5. Public postings of what services are provided in through physical offices vs. online via internet.
6. Posting the rights of citizens in office premise so service providers know how to serve better by remaining answerable.  

In the absence of above you will find that the public services cannot be delivered anymore because organization providing services itself is not clear about their own role.

With growing boundaries of Cities and towns, distributed nature of public service delivery is imperative. Libraries, City bus services, Corporation, fire-brigades, police, post-offices, public libraries, public health-centers, public schools (government run) etc all require distributed locations to serve the local municipal wards. So it's imperative that you have sub-office administration process in various areas of the town for supporting those who are required to provide services from these service location.

Sub-offices require that they first operate office location lest provide actual citizen services. They also require a well-identified leader who knows (s)he is responsible for managing those office operations in addition to knowing that there is a responsibility of managing the service delivery.

Therein lies the plight of service providers (and it's true)...

1. They do not have control over where their work will be. Such decisions are managed by a central authority who usually is keen to make decisions without understanding their correctness and usefulness of it.
2. They do not have fund access for operating those workplaces in a clean and effective manner.
3. Assigned leaders of the office often pay for bills of sweepers, newspapers, office stationery, and furniture from their own pockets.
4. Despite the push for digitization office bearers bring their own laptops to make their work productive.
5. Government warrants use of computers necessary but or get their personal contacts to donate them for their own office work?
6. They use their own vehicles for work-related travel and do not get paid for expenses.
7. The important duties (security-related) are discharged using private vehicles (alarmingly using transport mechanisms such as auto-rickshaws) as it enables them to finish their work in time and go home. The end result is they end up carrying their own personal liability. 
8. They build their own maintenance contractor work.
9. They are made to work on street duties which have proved futile and utter waste of their time when in fact some depend on just deploying technology in a much more effective way. 
10. They are not equipped with advanced equipment which enables their job to be more effective with pride.
11. Worse, their superiors do not meet them to understand their plight!
12. Paltry pay help only dips their morale and there is no incentive to work hard and honestly.

What world are we in? Is there a way to have an effective organizational hierarchy that is accountable? 

Labour law works differently in the private sector and in the public sector. Hire and Fire (which is a rarely seen in action) procedures are different. 

The question then is what are the small, simple, and yet specific - three first steps to tweak the current labor law to make public service order-of-magnitude more effective for citizens?