Skip to main content

Is there a practical model to use to solve problems?



I have formulated a framework on how to approach problem-solving.

1. Inspect the problem and define the problem clearly

I have realized that it is not prudent to jump into solution mode immediately and under the temptation to get over the problem at hand. Often we are forced to act with our own pressure and external factors that push us to act on inconclusive data. I recognize that it is vital to understand the issue fully. In some cases, a small problem can become a big one with inappropriate actions. In other cases, asking the right set of questions result in problem inspection from various angles and it has often resulted in me finding that the problem is really not a problem that needs a solution beyond appropriate explanation! 

2. Isolate facts of life from genuine problems

I have often realized there are certain issues which are facts of life. There are some things that you can do nothing about. They’re not problems; they are merely facts of life. We need to deal with the facts of life with settlements in the form of acceptance. When our team members are struggling with facts of life as a problem, I have learned to keep my communication with them transparent about what I can help them with and where they need to work on acceptance of such facts of life rather than treat them as problems.

3. Challenge the definition from all angles.

Beware of any problem for which there is only one definition. The more ways you can define a problem, the more likely it is that you will find the best solution. The omnidirectional look at the problem is as important as looking at the context surrounding the situation when the problem is reported.

4. Identify multiple possible solutions.

Any solution to the problem has an impact. I have learned to identify affected parties due to any problem and its solution. Product is affected, and people using and developing the product are also affected. I have also learned to develop more than one possible solution so the stakeholders' points of view can be accommodated. Quality of product, costs of time from people involved, costs of implementation, and the ease with which the solution translates into benefits are in my opinion the best ways to come up with solutions.

5. Make a decision.

Once all aspects of the solution are assessed then deciding on a course of action is important. The longer you put off deciding on what and how to take the next step to resolve the problem, the cost starts rising and usually the impact of delay in decision-making results in deteriorating brand - "You"

6. Identify responsibilities.

Who exactly is going to carry out the solution or the different elements of the solution? Otherwise, nothing will happen, and you have no recourse but to implement all solutions yourself which may not be the right approach.

7. Put the solution under watch for success.

It is important to check that the intended solution is having an intended effect. I have learned to keep the flexibility to put measurement criteria of success in place and also openness to altering the course with everyone's input in case the solution had assumption errors that need corrective steps. As a leader having the courage to accept failed strategies and correcting the course is, in my opinion, the most important part of making an impact in resolving problems.

Comments

Popular posts from this blog

Checks and balances!

Defining a good purpose, setting a target goal and getting people working on them is usually not enough! There are too many aspects involved in getting the results we want. For example, there is an aspect of painting the big picture, working on motivation management, productivity tracking, building experimentation labs, and erecting resilient systems that systematize the workflows. Just putting bodies to work and defining milestones rarely achieves the right results. The other aspects that help march towards the milestones in an orderly manner, they are equally important. At the very least, they make objectives widely understandable and results more attainable. The job of a thought leader is to enable progress and enable recovery. Therefore, it is never enough to have just ideas. Those with ideas also have the responsibility to assemble the work environment in such a way as to create situations containing the energy disperses. Energy dispersal from lack of clarity, loss of motivation, ...

Choking the communication channel.

There are instances where everything looks in order. Structures are rightly in place. Right roles are defined. Responsibilities are distributed. Bi-directional open communication is expected to take place. And with that, collective work is expected to turn out productive. Yet, when the action begins, everything breaks apart. Productivity dwindles, cooperation is missing, and ad-hoc interactions are common-place That creates chaos. No one appears in charge even though there is someone responsible. It clearly is a sign of broken communication channels. A well-orchestrated workplace focuses on methods to communicate grounds-up and top-down. It encourages patient listening, internalizing and responding rather than reacting. All effective open communication channels are a result of making such communication possible. Often, the structures are set such that you centralize communication of every bit of your activity to someone in the hierarchy. Over time it turns into a permission-based inter...

Unentangle.

Some circumstances warrant protecting your time and effort. Saying no to everything and ruthlessly keeping space becomes your priority. Space that can hold the opportunity to take something that excites you. There are distractions thrown your way. Carrots are dangling in front of you, making you believe that a brighter future lies in following a defined path. They are others' views of the opportunities, not yours. When you are picky about what you want to do - the right way to go is to say no until you can say whole body yes to something that ignites you. Eventually, what you do may work or not. But you made your choice. Some other circumstances warrant a mechanism for creating opportunities. You ought to find ways to use your time and effort to do something worthwhile. Say yes to what comes your way, and keeping up with exploration provides experience. Experience in what among many options to pick from. By knowing what those options involve. When you are open about what you want t...