It is hard to say we don't know when we don't know something. We respond with what we do know. Our approach could reflect two ways to think:
1) An attempt to demonstrate that we are superior in what we know, and
2) It could also mean that we want to convey that we are interested in what is being asked and are prodding for the conversation to progress.
The latter is an excellent attitude when done with care so as not to be seen as the former.
It is common to say we don't know, even when we know something. It could reflect a few things as well:
1) We are vehemently protecting self-interest and are protective of preferences over what someone needs from us, and
2) We say so to make others psychologically safe that we do not know everything and there are things to learn.
The latter is again an excellent attitude when it does not embed the quality brought in by the former of the two.
Expressing a desire to improve ourselves can be magical for others who want to improve. With humility, it improves our relationships!
Often we need to figure out how to get better. It starts by first admitting!
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